Shipping policy

Shipping policy

1. PROCESSING TIME

All standard orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

All pre-orders are processed within 1–5 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional transit days for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.

2. SHIPPING RATES & DELIVERY ESTIMATES

Local Shipping (Australia)

  • Estimated delivery time: 3–7 business days
  • Pre Orders estimated deliver time: 7–25 business days (or as promoted online for that product at time of purchase)

All pre orders fulfilled 1-3 days from when our warehouse receives delivery

  • Shipping method: Selected Carriers including Australia Post
  • Shipping costs: Calculated at checkout based on destination and package weight & value
  • Free Shipping: Free standard shipping on orders over $100.00 AUD / Calculated & confirmed at checkout
  • Authority to leave option available

Note: Delivery times may vary depending on your location and local postal services.

International Shipping

We offer international shipping to selected countries.

  • Estimated delivery time: 5–8 business days
  • Pre Orders estimated deliver time: 7–25 business days (or as promoted online for that product at time of purchase)

All pre orders fulfilled 1-3 days from when our warehouse receives delivery

  • Shipping costs: Calculated at checkout based on destination and package weight & value
  • Authority to leave option available

Note: Delivery times may vary depending on your location, customs processing, and local postal services.

3. SHIPPING RATES & DELIVERY ESTIMATES

You will receive a Shipment Confirmation email or SMS once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

4. CUSTOMS, DUTIES and TAXES (INTERNATIONAL ORDERS)

Customs duties & import tariffs included in checkout price.

5. SHIPPING RESTRICTIONS

  • We currently do not ship to APO/FPO addresses.
  • International shipping may be limited in certain regions due to carrier restrictions or customs limitations.

6. LOST OR DAMAGED PACKAGES

We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Please take photos of damaged packaging prior to opening and checking the condition of the product/s inside.

7. CONTACT US

If you have any questions about your shipping policy or need help with your order, please contact us at:

📧 support@rasdastrap.com.au